Child pages
  • Jan2010HDCConference

IAMUCLA / HDC Conference Resources

IAMUCLA users:

Thank you to everyone who attended the Help Desk Consortium meeting on Thursday, which overviewed the new Sign-In page taking effect on January 31st. We hope you found the information and discussion helpful. For those who were unable to attend, below are some useful links from the conference:

Note: As discussed at the meeting, IAMUCLA will place a brief message on current ISIS pages reminding users about the newly redesigned sign-in page and linking them to the page's preview.

For a complete list of documentations and guides, please visit the IAMUCLA home page:

Please send feedback, comments and questions to:



Agenda / Resources for the IAMUCLA / HDC Conference Regarding the New Sign-In Page

January 14, 2010
Morgan Center Press Room

Opening - Stacey Rosborough, HDC

Project Overview - Albert Wu, Middleware Infrastructure

Preview of the New Sign-in Page - Chris Stromsoe (CTS) & Datta Mahabalagiri (AIS)

  • Why we changed the page
  • The new page's security restrictions

Link to view preview site:

Overview of Common Errors Users May Encounter - Stromsoe & Mahabalagiri

  • What the new page means for Help Desk professionals
  • What your users will need to know/do
  • How to respond to user calls
  • Questions users might ask

We recommend you print this out and bring it with you to the conference:
List of common errors (you will need to login to view):

Interactive Discussion / Q & A - Stromsoe & Mahabalagiri
Please bring up any questions or uncertainties you may have.

Wrap Up
General FAQ Regarding the Transition:
Collection of Conference Notes, especially for those who didn't attend the event:

Contact Us
Please send feedback, comments, remaining questions, please email Lawrence Lu,