IAMUCLA / HDC Conference Resources
IAMUCLA users:
Thank you to everyone who attended the Help Desk Consortium meeting on Thursday, which overviewed the new Sign-In page taking effect on January 31st. We hope you found the information and discussion helpful. For those who were unable to attend, below are some useful links from the conference:
- Link to view preview site: https://sptest.ais.ucla.edu/
- List of common errors (you must sign-in to view): https://spaces.ais.ucla.edu/display/iamucla/HelpdeskGuideCommonErrors
- General FAQs regarding the ISIS to Shibboleth Transition: https://spaces.ais.ucla.edu/display/iamucla/MigrationFAQ
- How to post custom text on Sign-In page: https://spaces.ais.ucla.edu/display/iamuclabetadocs/CustomizeSignInMessage
- How to customize the Sign-Out Page/How to Properly Handle Sign-Out in Shibboleth: https://spaces.ais.ucla.edu/display/iamuclabetadocs/HandlingShibbolethSignOut
Note: As discussed at the meeting, IAMUCLA will place a brief message on current ISIS pages reminding users about the newly redesigned sign-in page and linking them to the page's preview.
For a complete list of documentations and guides, please visit the IAMUCLA home page: https://spaces.ais.ucla.edu/display/iamucla/Home
Please send feedback, comments and questions to: iamucla@ucla.edu
Thanks,
IAMUCLA Team
Agenda / Resources for the IAMUCLA / HDC Conference Regarding the New Sign-In Page
January 14, 2010
1-3pm
Morgan Center Press Room
Opening - Stacey Rosborough, HDC
Project Overview - Albert Wu, Middleware Infrastructure
Preview of the New Sign-in Page - Chris Stromsoe (CTS) & Datta Mahabalagiri (AIS)
- Why we changed the page
- The new page's security restrictions
Link to view preview site: https://sptest.ais.ucla.edu/
Overview of Common Errors Users May Encounter - Stromsoe & Mahabalagiri
- What the new page means for Help Desk professionals
- What your users will need to know/do
- How to respond to user calls
- Questions users might ask
We recommend you print this out and bring it with you to the conference:
List of common errors (you will need to login to view): https://spaces.ais.ucla.edu/display/iamuclabetadocs/HelpdeskGuideCommonErrors
Interactive Discussion / Q & A - Stromsoe & Mahabalagiri
Please bring up any questions or uncertainties you may have.
Wrap Up
General FAQ Regarding the Transition: https://spaces.ais.ucla.edu/display/iamucla/MigrationFAQ
Collection of Conference Notes, especially for those who didn't attend the event: https://spaces.ais.ucla.edu/display/iamucla/Jan2010HDCConference
Contact Us
Please send feedback, comments, remaining questions, please email Lawrence Lu, iamucla@ucla.edu.